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Computer Infections

There are several types of computer infections. Click Here to be taken to a page that explains most of them. Some infections are only a slight nuisance like Adware, PUPs, tracking cookies, etc. In most cases the home user can remove these by using the information provided within the pages on this website.

First review this website to see if their problem is covered and a solution provided. However, some infections do pose a serious threat to your computer, its files, and your financial and personal information. These are not always easy to remove by the home user, even with Anti-Virus or Antimalware installed. When this is the case, it is best to have a professional fix the issue. Attempting to fix it yourself may cause you to lose important files on your computer or expose your passwords to important sites you use. If the infection allows you to do so, I recommend you transfer your personal files to an independent thumb-drive. Do not transfer them to another computer as you might infect it.

Even with professional help, not all infections can be removed without serious intervention. In the last 9 years I have only encountered 2 such cases. If I cannot fix your problem, I can refer you to professionals that specialize in this type of work.

In any case just email me at jim@desertskycomp.com to explain the issue in detail. If it is urgent, call or text me; (909) 702 0235. Please note that because of the number of spam phone calls I receive, there is a possibility that your call my be inadvertently blocked as spam.
If you suspect that your call was blocked, please text your message.

  1. Most of the time, you are not aware of minor intrusions they can slow your system, redirect you to some sites and cause your system to crash. These types of infections require software to detect them. The Desert Sky Computer website will show you some of the software available for free and discuss how to use them to rid yourself of this type of infection.
  2. Do not however click on any message that looks like this: "Warning - your computer is infected! This may cause critical system Failure. Click here to get available software. DON'T click on the link and DON"T call that number. It is most likely a scam, and unless you invite them in by clicking on the link they are not really in your computer.
  3. Remember! Microsoft and most major antivirus companies or computer manufacturers like Dell, Lenovo, Apple, HP do not contact you by phone or provide you with a number to call!
  4. If your computer does requires removal of of malware, recovery of files or other repairs, I will quote you a suggested price for the repairs.
  5. The quote is for that repair, and you are guaranteed a clean computer or not payment is required.
  6. I am here to help Mesquite residents by offering the lowest prices for quality repair and services.
    If you live in one of the surrounding area there may be a travel charge that will be discussed prior to a visit.
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